Terms of Service

Effective Date: March 26, 2026  |  Last Updated: March 26, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at via313pizza.digital, including all content, features, functionality, and services offered through that website (collectively, the "Service").

By visiting our website, creating an account, placing an order, subscribing to any newsletter, or otherwise interacting with any feature of the Service, you affirm that you are at least eighteen (18) years of age, are legally competent to enter into a binding contract, and agree to be fully bound by these Terms. If you are accessing the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" and "your" shall refer to that entity.

Your continued use of the website following the posting of any changes to these Terms constitutes your acceptance of those changes. We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. It is your responsibility to review these Terms periodically.

2. Description of Services

Via 313 is a food service business operating in the United States. Our website, via313pizza.digital, provides users with the ability to:

• Browse our menu offerings, including Detroit-style pizza and related food items;
• Place online orders for pickup or delivery (where applicable);
• View promotional offers, specials, and limited-time items;
• Access information regarding our locations, hours of operation, and contact details;
• Create and manage a user account;
• Subscribe to email or SMS-based marketing communications;
• Participate in loyalty programs or promotional campaigns as they may be offered from time to time;
• Contact our customer support team for assistance with orders or inquiries.

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without prior notice. Via 313 shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any part thereof.

Certain features of the Service may be subject to additional terms and conditions, which will be presented to you at the time you access those features. Those additional terms are incorporated by reference into these Terms.

3. Eligibility and Account Registration

To access certain features of our website, including placing online orders, you may be required to register for an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security of your account credentials and accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected];
• Not create accounts for deceptive or fraudulent purposes;
• Not share your account credentials with any third party.

Via 313 reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to cases where we believe a user has violated any provision of these Terms, has provided false information, or has engaged in fraudulent or abusive behavior.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of the Service, you agree to use the Service only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit the use and enjoyment of the Service by any third party.

4.1 General Obligations

You agree to:

• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Service;
• Provide honest, accurate, and complete information in all communications with Via 313;
• Treat our staff and other users with respect and courtesy;
• Honor all orders and reservations you place through the Service.

4.2 Prohibited Activities

You agree that you will NOT:

• Use the Service for any unlawful, fraudulent, or malicious purpose;
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service;
• Use automated means (including bots, scrapers, or crawlers) to access, monitor, or copy content from the Service without our prior written consent;
• Transmit any viruses, malware, or other harmful computer code through the Service;
• Engage in data mining, harvesting, or any other extraction of data from the Service beyond normal browsing activity;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
• Post or transmit any content that is defamatory, obscene, offensive, threatening, or that violates the rights of any third party;
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein;
• Use the Service to send unsolicited communications (spam) to any person;
• Attempt to reverse engineer, decompile, or disassemble any software or technology underlying the Service;
• Place fraudulent orders, use stolen payment credentials, or engage in any form of payment fraud;
• Abuse promotional offers, coupon codes, or loyalty program benefits in a manner not intended by Via 313;
• Circumvent any technical measures implemented to protect the security of the Service;
• Copy, reproduce, distribute, or create derivative works from any content on the Service without our express written permission.

Violation of these prohibited activities may result in immediate termination of your account, cancellation of pending orders, and referral to appropriate law enforcement authorities. Via 313 reserves the right to pursue all available legal and equitable remedies for violations of this section.

5. Ordering, Payment, and Pricing

5.1 Orders

When you place an order through our website, you are making an offer to purchase the selected food items at the listed price. Via 313 reserves the right to accept or decline any order at its sole discretion. An order is confirmed only when you receive a confirmation email or notification from us. We reserve the right to limit quantities of items ordered per person, per household, or per order.

All orders are subject to availability. In the event that an item you have ordered is unavailable, we will notify you as soon as practicable and offer you an alternative or a refund for that item.

5.2 Pricing

All prices displayed on the website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes unless otherwise stated. You are responsible for all applicable federal, state, and local taxes on your purchases. Via 313 strives to ensure that all pricing information on the website is accurate; however, in the event of a pricing error, we reserve the right to cancel or adjust any order placed at the incorrect price and notify you accordingly.

5.3 Payment

We accept various forms of payment as indicated at checkout, which may include major credit cards, debit cards, and other digital payment methods. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize Via 313 to charge your payment method for the total amount of your order, including applicable taxes and fees.

All transactions are processed through secure third-party payment processors. Via 313 does not store your full payment card details on its servers. Your payment information is subject to the privacy policy and terms of our payment processors.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you have a concern about the quality or accuracy of your order, please contact us at [email protected] within twenty-four (24) hours of receiving your order. We will review your concern and, at our sole discretion, may offer a replacement, store credit, or refund as appropriate.

6. Intellectual Property Rights

The Service and all of its original content, features, functionality, design, graphics, logos, icons, images, text, software, and underlying technology (collectively, "Content") are owned by or licensed to Via 313 and are protected by United States federal and state intellectual property laws, including copyright, trademark, trade dress, and patent laws, as well as applicable international intellectual property conventions and treaties.

6.1 Trademarks

The Via 313 name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Via 313 or its affiliates. You may not use these marks without the prior written permission of Via 313. All other names, logos, product and service names, designs, and slogans on this Service are the trademarks of their respective owners.

6.2 Limited License

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial purposes. This license does not include any right to:

• Sell, resell, or commercially exploit the Service or any Content;
• Copy, reproduce, distribute, publicly perform, or publicly display Content;
• Modify or create derivative works of the Service or any Content;
• Use data mining, robots, or similar data gathering or extraction tools;
• Download any portion of the Service or Content except as expressly permitted.

6.3 User-Submitted Content

If you submit, post, or transmit any content, reviews, comments, photos, or other materials through the Service ("User Content"), you grant Via 313 a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to grant this license, and that your User Content does not infringe upon the rights of any third party.

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Via 313. These links are provided for your convenience only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

The inclusion of any link on our website does not imply endorsement by Via 313 of the linked website or any association with its operators. You access and use any third-party websites or services at your own risk.

8. Disclaimers and "As-Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VIA 313 EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON THE SERVICE;
• WARRANTIES THAT DEFECTS IN THE SERVICE WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY PARTICULAR PURPOSE OR DIETARY REQUIREMENT BEYOND WHAT IS EXPRESSLY STATED.

Via 313 does not warrant that the website will be continuously available or free from technical errors. Menu items, availability, and prices are subject to change at any time. Food product photographs on the website are for illustrative purposes only, and actual products may vary from images shown.

Nothing in these Terms shall exclude or limit any warranty implied by law to the extent that it would be unlawful to do so under applicable consumer protection statutes, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer protection laws.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIA 313, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• LOSS ARISING FROM YOUR INABILITY TO ACCESS OR USE THE SERVICE;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• ANY OTHER MATTER RELATING TO THE SERVICE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF VIA 313 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, VIA 313'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL THE TOTAL LIABILITY OF VIA 313 TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, THROUGH THE SERVICE DURING THE THIRTY (30) DAY PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS (USD $100.00), WHICHEVER IS GREATER.

The limitation of liability set forth above is a fundamental element of the basis of the bargain between Via 313 and you. The Service would not be provided without such limitations.

10. Indemnification

You agree to defend, indemnify, and hold harmless Via 313 and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Service, including any orders you place;
• Your User Content;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement, misappropriation, or violation of any rights of any third party, including intellectual property rights, privacy rights, or rights of publicity;
• Any misrepresentation made by you;
• Your gross negligence or willful misconduct.

Via 313 reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Via 313 in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Via 313.

11. Food Safety, Allergens, and Dietary Information

Via 313 takes food safety seriously. However, we cannot guarantee that any item is free from allergens, including but not limited to gluten, nuts, dairy, eggs, soy, wheat, fish, or shellfish. Our food is prepared in kitchens where allergens are present.

If you have food allergies, dietary restrictions, or other health-related concerns, we strongly encourage you to:

• Contact us directly before placing your order to discuss your specific needs;
• Consult with a qualified healthcare professional regarding your dietary requirements;
• Review all available ingredient information carefully.

Via 313 shall not be liable for any adverse reactions, health issues, or damages arising from allergies or dietary sensitivities unless caused by our gross negligence or willful misconduct. Nutritional and ingredient information provided on our website is approximate and may vary due to product variations, preparation methods, and supplier changes.

12. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Via 313 complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), to the extent they apply to our operations, as well as the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other applicable federal and state consumer protection and privacy statutes.

For any privacy-related inquiries, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms and any dispute, controversy, or claim arising out of or related to these Terms, your use of the Service, or any order placed through the Service, shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Via 313's principal place of business is located, without regard to its conflict of law provisions.

To the extent that any judicial proceeding is permitted under these Terms (including Section 14 below), you agree to submit to the exclusive personal jurisdiction and venue of the federal and state courts located in the applicable jurisdiction of Via 313's principal place of business for the resolution of any such dispute. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such proceedings.

Nothing in these Terms shall limit Via 313's right to seek injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property rights, confidential information, or other proprietary rights.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Service ("Dispute") informally by contacting Via 313 at [email protected]. Via 313 will attempt to resolve the Dispute informally by contacting you via the email address associated with your account. If a Dispute is not resolved within thirty (30) days of submission, you or Via 313 may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, and except as otherwise provided in these Terms, you and Via 313 agree that any Dispute relating in any way to your use of the Service or these Terms shall be resolved through binding and confidential arbitration, rather than in court. The arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA), which are available at www.adr.org. The arbitrator shall have exclusive authority to resolve all threshold arbitrability issues, including disputes about the scope, applicability, enforceability, revocability, or validity of this arbitration agreement.

The arbitration will be conducted in the English language. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The prevailing party in any arbitration shall be entitled to recover reasonable attorneys' fees and costs, subject to the arbitrator's discretion.

14.3 Class Action Waiver

YOU AND VIA 313 AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.

14.4 Exception for Small Claims

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies, as an alternative to arbitration, provided the matter remains in such court and is not removed or appealed to a court of general jurisdiction.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Service or maintain an account with Via 313, whichever is longer. Via 313 may, in its sole discretion and without notice or liability, terminate or suspend your access to all or any part of the Service for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Your conduct that Via 313 believes is harmful to other users, third parties, or the business interests of Via 313;
• A request by law enforcement or other governmental agencies;
• Extended periods of account inactivity;
• Discontinuation or material modification of the Service.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Service will immediately cease. The following sections of these Terms shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive termination.

16. Changes to Terms of Service

Via 313 reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

We will notify you of significant changes by:

• Posting the updated Terms on this page with a new "Last Updated" date;
• Sending an email notification to the email address associated with your account (if applicable); and/or
• Displaying a prominent notice on our website.

Your continued use of the Service after any changes to the Terms become effective constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service and, if applicable, close your account.

17. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The parties agree that if any provision of these Terms is held to be unenforceable because of its scope, duration, or geographic area, such provision shall be modified to the minimum extent necessary to render it enforceable within the permissible scope, duration, or geographic area.

18. Waiver

The failure of Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Via 313. A waiver of any provision on one occasion shall not be construed as a waiver of that provision or any other provision on any other occasion.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by Via 313 on the Service, constitute the entire agreement between you and Via 313 concerning your use of the Service and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between you and Via 313 with respect to the subject matter hereof.

No statement, representation, warranty, covenant, or agreement of any kind not expressly set forth in these Terms shall affect, or be used to interpret, change, or restrict, the express provisions of these Terms.

20. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Via 313's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Via 313 may freely assign or transfer these Terms, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

21. Force Majeure

Via 313 shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond Via 313's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, civil unrest, strikes or labor disputes, power failures, internet service interruptions, or any other cause beyond our reasonable control (each, a "Force Majeure Event"). In the event of a Force Majeure Event, Via 313 will make commercially reasonable efforts to notify affected customers and resume normal operations as soon as reasonably practicable.

22. Electronic Communications

By using the Service and providing your email address, you agree to receive electronic communications from Via 313. These communications may include notices about your account, transaction confirmations, promotional offers, and other information relating to the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have opted in to receive marketing communications and wish to opt out, you may do so by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will continue to receive transactional and account-related emails.

23. Accessibility

Via 313 is committed to ensuring that its website is accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulties accessing our website or require the information in an alternative format, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, your use of the Service, or any transactions with Via 313, please do not hesitate to contact us using the information below:

We will make every effort to respond to your inquiry within a reasonable timeframe. For urgent matters related to food safety or health concerns, please contact us immediately by email at [email protected].